CITIZENSHIP AND IMMIGRATION CANADA
( CIC )
CALL CENTRE
Published with the permission.
You MAY CALL the Citizenship and Immigration Canada Call Centre 24 hours a day,7 days a week.
From a touchtone telephone, you can obtain :
- Information about all immigration and citizenship programs and services.
- General information about your application which you have sent.
- Application forms and information kits.
- Help with fee calculations.
HOW TO CONTACT THE CALL CENTRE
If you are in the local area of:
| MONTREAL, call : |
( 514 ) 496-1010 |
| TORONTO, call : |
( 416 ) 973-4444 |
| VANCOUVER, call : |
( 604 ) 666-2171 |
If you are in REGINA or anywhere else in Canada
call toll-free : 1-888-242-2100. |
HOW THE CALL CENTRE WORKS
After dialing the telephone number:
- A recorded message will tell you to PRESS ( 1 ) or ( 2 ) to select English or French.
- The recorded message will give you a menu from which to choose the information you need. PRESS THE STAR KEY ( * ) to repeat the message.
- PRESS ( 9 ) to return to the menu and make your choice.
- During normal business hours ( 8 a.m. to 4 p.m. ) across Canada, you can PRESS ( 0 ) to speak directly to a program assistant. When all assistants are busy, you may be put on hold until an assistant becomes available, and your call will be answered as soon as possible.
YOUR CLIENT IDENTIFICATION NUMBER
After sending your immigration or citizenship application forms, you will receive a letter from the Case Processing Centre to acknowledge that your application has been received and being processed.
On the letter, a number has been assigned as your CLIENT IDENTIFICATION NUMBER ( CLIENT ID ).
Whenever you call to ask for information about your application which you have sent, MAKE SURE you have your CLIENT ID ready.
Also, MAKE SURE you have a pen or pencil and paper to write down the information you need.
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